Shipping & Returns
K&CO Goods will ship through our in-house team through a trusted shipping service selected at checkout. Delivery time to most locations within the US is one to two weeks depending on the distance from our store in Short Hills, NJ. It is the buyer or receiver’s responsibility to inspect upon delivery, and to refuse receipt of any items in unsatisfactory condition.
If missing a delivery, please file a claim with the shipping provider you selected.
Exceptions / Non-Returnable Items:
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.